Independent Housing Ltd.

Given the developing COVID-19 situation and following the advice from Government to work from home where possible and avoid unnecessary travel and social contact, I would like to reassure you and confirm that whether we are in our office or working from home we are able to continue to offer a full service.

Our staff remain available from 09:00am to 17:00 and can be contacted by phone or email between these hours.

Our online maintenance reporting system, Fixflo will continue to operate 24 hours a day and our out of hours maintenance line remains in use during the hours of 17.00 and 8.00am

For any queries please contact the relevant department on the details below

We would like to wish you all good health during these difficult times.

Best wishes,

All at IHL

 

Maintenance

To report a maintenance issue please continue to submit your request online via: https://ihl.fixflo.com/Auth/HomeIssueCreate

If you do need to discuss a maintenance issue over the telephone which has already been reported on FixFlo please call the appropriate Maintenance Administrator for your area:

North West/London/Bournemouth/Reading - 07802726364

South West/Farnborough/Leicester/Wales - 07736906789

Or to submit a query in writing please email maintenance@ppsluk.com

Finance

If you can please direct all finance queries to finance@ihl-uk.com

Housing

For all Housing related matters (property/tenancy related) please contact your Housing Manager who will be happy to assist you

North West/Leicester (Michelle) - 07710390824

South West/Wales (Tasha) - 07718975434

London (Ferhat) - 07710390825

Farnborough/Bournemouth/Reading/South East (Imogen) - 07736906790

All written correspondence is to be sent to Housing@ihl-uk.com