The Independent Housing (UK) Limited (IHL) team has a wealth of expertise and experience in finding and maintaining homes for vulnerable adults including people with learning disabilities, mental health needs and physical disabilities, throughout England and Wales.
Given the developing COVID-19 situation and following the advice from Government to work from home where possible and avoid unnecessary travel and social contact, I would like to reassure you and confirm that whether we are in our office or working from home we are able to continue to offer a full service.
Our staff remain available from 09:00am to 17:00 and can be contacted by phone or email between these hours.
Our online maintenance reporting system, Fixflo will continue to operate 24 hours a day and our out of hours maintenance line remains in use during the hours of 17.00 and 8.00am
For any queries please contact the relevant department on the details below
We would like to wish you all good health during these difficult times.
Best wishes,
All at IHL
Maintenance
To report a maintenance issue please continue to submit your request online via: https://ihl.fixflo.com/Auth/HomeIssueCreate
If you do need to discuss a maintenance issue over the telephone which has already been reported on FixFlo please call the appropriate Maintenance Administrator for your area:
North West/London/Bournemouth/Reading - 07802726364
South West/Farnborough/Leicester/Wales - 07736906789
Or to submit a query in writing please email maintenance@ppsluk.com
Finance
If you can please direct all finance queries to finance@ihl-uk.com
Housing
For all Housing related matters (property/tenancy related) please contact your Housing Manager who will be happy to assist you
North West/Leicester (Michelle) - 07710390824
South West/Wales (Tasha) - 07718975434
London (Ferhat) - 07710390825
Farnborough/Bournemouth/Reading/South East (Imogen) - 07736906790
All written correspondence is to be sent to Housing@ihl-uk.com